FREE RETURNS WITHIN 14 DAYS
Criteria to return an item
A return must be logged within 14 days of being delivered to qualify for free returns. All products must be in a re-saleable condition and in its original packaging with all labels attached. Any free promotional gift must also be included in the return.
- Once your return has been logged you will receive an sms to confirm that our courier partner will contact you to arrange collection.
- Collection and return to our warehouse can take up to 7 working days from date of logging return.
- Once the returns have reached our warehouse, each of the items in your return will be inspected before the return is processed.
- A new product will be sent immediately via our carriers should the product be replaced due to defects which can take up to 7 working days to be delivered depending on your delivery address and when the return was processed and approved
