Freshware
WARRANTY / GUARANTEE
Freshware warrants to the original purchaser of this product (“the client”) that this product will be free of defects in quality and workmanship under normal personal, family or household use for a period of 1 (one) year from the date of purchase (“warranty period”). It does not cover normal wear and tear, accidental, commercial, scratches, stains, discolouration, or corrosion
Where the client has purchased the product and it breaks, is defective or does not work properly or for the intended purpose, the client must notify Freshware thereof within the warranty period. Any claim in terms of this warranty must be supported by a proof of purchase. If proof of purchase is not available, then repair, and/or service charges may be payable by the client to Freshware. All repair, and/or service charges are payable up front upon receipt of a Pro-Forma Invoice from Freshware.
The faulty product must be taken to Freshware’s nearest regional office to exercise the warranty. The product must be in good working condition, with your original proof of purchase, name, address, telephone number, and a description of the claimed defect. Returned goods must be complete with all the accessories included in the original purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems. Freshware will provide the client with a charge for transport and handling.
Freshware will repair or exchange the product in terms of this warranty subject to legislative requirements. This warranty shall be valid only where the client has not broken the product himself, or used the product for something that it is not supposed to be used for. The warranty does not include and will not be construed to cover products damaged as a result of disaster, misuse, tamper, abuse or any unauthorised modification or repair of the product. Every possible precautionary measure to prevent damage to the product has been taken.
If the client requests that Freshware repairs the product and the product breaks or fails to work properly within 3 (three) months of the repair and not as a result of misuse, tampering or modification by or on behalf of the client, then Freshware may replace the product.
The client may be responsible for certain costs where products returned are not in the original packaging, or if the packaging is damaged or if all the accessories included in the original purchase, are not included.
This warranty is limited to the original client with proof of purchase and is not transferable. If the product was not purchased new from Freshware this warranty is null and void.
WHAT IF THE GOODS ARE DEFEC TIVE?
If within 6 months from date of purchase the goods are found to be defective due to a manufacturing or material defect, and not due to abuse, misuse or tampering, then Freshware will repair or replace the goods.
If after the initial 6 months from date of purchase, the goods are found to be defective due to a manufacturing or material defect, and not due to abuse, misuse or tampering, then Freshware will send the goods to the manufacturer for assessment and the manufacturer will decide whether you have a valid claim, and if so repair or replace the goods.
If the goods become defective after the 12 months from date of purchase Freshware can arrange to have the goods repaired at a cost. No repairs will be done without the approval of a quotation first, as well as payment received from the client.
WHEN WILL THE WARRANTY FROM FRESHWARE NOT APPLY?
The 1-year warranty from Freshware will only apply to manufacturing defects of goods, and will not apply in the following instances:
- Damage caused by accident to the goods
- Damage caused by tampering, abuse or misuse of the goods
- If the goods are used for any other purpose other than which they were manufactured for
- If the goods are not cared for or used according to their instruction manuals
HEAD OFFICE:
PO Box 4433, Tzaneen, 0850
Block E, Medentia Park,
15 Peace street, Tzaneen, 0850
Limpopo Province, South Africa
Call Centre:
+27 (0) 87 980 0039
Fax: +27 (0) 87 980 1717
E-mail: info@freshware.co.za
